Refund policy

We want every lamp to arrive ready to light up someone's night. If something goes wrong, this policy explains how we can help.

Eligible requests: an order that arrived damaged, a wrong item, or a missing item or part must be reported within 48 hours of delivery. A product that does not turn on or work under normal use must be reported within 7 days of delivery.

How to request: submit your request through our Order Help form at smallwonderly.com/pages/order-help with your order number and delivery date. Then email clear photos and a video of the item and its original packaging to contact@smallwonderly.com with your order number in the subject line. Requests without this evidence cannot be processed.

Review and resolution: every request is reviewed individually. If approved, we will send a replacement or issue a refund to the original payment method, at our discretion. Unless we ask otherwise, you do not need to send the item back.

Not eligible: change of mind or personal preference; damage that happens after delivery, including drops, impacts, liquids, misuse or modifications; damage caused by a power source other than a standard 5V USB port or charger; and requests submitted after the time limits above or without the requested photos and video.

This policy does not affect any rights you may have under applicable law.